Shipping & logistics services
Reduce inventory uncertainty with On-time Delivery Guarantee and track your shipment with Alibaba.com Logistics
On-time Delivery Guarantee
Claim and automatically receive compensation for delays in deliveries, without having to negotiate with the supplier.
Inventory management
Better plan out and manage inventory knowing orders will be delivered on time.
Compensation for delays
If late delivery occurs, receive a coupon which can be used for future purchases.
Simplified process
Alibaba.com reviews your claim directly, saving you time spent negotiating with suppliers*.
*Seed buyers need to make a claim for compensation
How it works
01
Find products that support On-time Delivery Guarantee
02
Pay on Alibaba.com
Pay using your preferred payment method through the Alibaba.com platform.
03
Make a claim if delays occur
If products are not delivered by the agreed date, go to My orders > Order details to make a claim.
For Scaleup, Enterprise, and Enterprise Pro buyers, compensation is automatically issued to their accounts.
04
Get compensation
Collect platform coupons that can be used on future Alibaba.com purchases.
Alibaba.com Logistics
Alibaba.com Logistics is our official marketplace to help you find reputable logistics providers and track shipments in real-time
Tailored solutions
Choose from door-to-door and port-to-port services according to your needs and budget.
Worldwide coverage
Enjoy tracked delivery to most countries and regions around the world.
Transparent rates
Get competitive pricing and check rates in real-time.
